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Customer Loyalty

Find and explore a range of content on building customer loyalty through excellent service and tailored experiences.

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The Top 10 Customer Service Strategies That Stand the Test of Time

The Top 10 Customer Service Strategies That Stand the…

Top Tips for Customer Retention

Top Tips for Customer Retention

10 Fun Ideas for Customer Appreciation Day

10 Fun Ideas for Customer Appreciation Day

10 tips to build loyalty amongst staff

10 tips to build loyalty amongst staff

How to Calculate Customer Churn Rate – the Formula

How to Calculate Customer Churn Rate – the Formula

How to Calculate Customer Lifetime Value – The Formula

How to Calculate Customer Lifetime Value – The…

Customer loyalty: ten top tips to make it happen

Customer loyalty: ten top tips to make it happen

Top Customer Service Strategies – No.6 Welcoming Complaints

Top Customer Service Strategies – No.6 Welcoming…

3 ways to improve service for high-value customers

3 ways to improve service for high-value customers

11 Customer Retention Strategies

11 Customer Retention Strategies

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports