Customer Effort and Emotion – 10 Reasons to Take…

Top 10 Customer Experience KPIs

How to Improve the Customer Experience – With a Checklist

6 Key Metrics for Your Call Centre Dashboard

The Top 10 Customer Service Strategies That Stand the…

What Is Proactive Customer Service? With Examples

How to Reduce Friction and Add Rewards to the Customer…

9 Strategies to Improve Customer Satisfaction

14 Best Practices from the Vax Contact Centre

7 Ideas for Lowering Customer Effort

Build Loyalty by Reducing Customer Effort, Not…

Recorded Webinar: How to Reduce Customer Effort in the…

12 Ideas Taken from HomeServe’s Contact Centre

How to Calculate Customer Effort

Less Than 20% of Contact Centres Calculate Customer Effort

7 Things That World-Class Contact Centres Do Well

How Do I… Predict My Customers’ Behaviour?

42% of Contact Centres Have No Plans to Begin Measuring…

Only 36% of contact centres plan to use Customer Effort

How Can Technology… Make Life Easier for My Customers?

This Shouldn’t Happen to a Customer…

Less Effort Linked to Fewer Complaints

Reduced Effort = Happier Customers

NetPromoter vs Customer Effort – Which is Best?