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Colin Mann

Colin Mann is Global Demand Generation Director at Enghouse Interactive.

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Recent Articles Most Viewed Articles
15 Ways Contact Centre Technology Can Help Address Inefficiencies

15 Ways Contact Centre Technology Can Help Address…

How to Measure Chatbot Performance

How to Measure Chatbot Performance

What to Include in a Business Case for New Technology

What to Include in a Business Case for New Technology

Why FCR Matters and How to Measure It

Why FCR Matters and How to Measure It

Tips to Reduce Call Queue Time

Tips to Reduce Call Queue Time

Tips to Reduce Repeat Contacts

Tips to Reduce Repeat Contacts

Self-Service and Why Contact Centres Should Offer It

Self-Service and Why Contact Centres Should Offer It

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8×8 Enters a Strategic Partnership With ULAP

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Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports