The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Colin Mann

Colin Mann is Global Demand Generation Director at Enghouse Interactive.

Connect with Colin on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Tips to Reduce Call Queue Time

Tips to Reduce Call Queue Time

Self-Service and Why Contact Centres Should Offer It

Self-Service and Why Contact Centres Should Offer It

Tips to Reduce Repeat Contacts

Tips to Reduce Repeat Contacts

Why FCR Matters and How to Measure It

Why FCR Matters and How to Measure It

15 Ways Contact Centre Technology Can Help Address Inefficiencies

15 Ways Contact Centre Technology Can Help Address…

What to Include in a Business Case for New Technology

What to Include in a Business Case for New Technology

How to Measure Chatbot Performance

How to Measure Chatbot Performance

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise