Colin Mann Archives - Contact Centre Helper

Colin Mann

Colin Mann is Global Demand Generation Director at Enghouse Interactive.

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Tips to Reduce Call Queue Time

Tips to Reduce Call Queue Time

Self-Service and Why Contact Centres Should Offer It

Self-Service and Why Contact Centres Should Offer It

Tips to Reduce Repeat Contacts

Tips to Reduce Repeat Contacts

Why FCR Matters and How to Measure It

Why FCR Matters and How to Measure It

15 Ways Contact Centre Technology Can Help Address Inefficiencies

15 Ways Contact Centre Technology Can Help Address…

What to Include in a Business Case for New Technology

What to Include in a Business Case for New Technology

How to Measure Chatbot Performance

How to Measure Chatbot Performance

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?