The Secret Ingredient to Successful Remote Training: Happiness

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Written by Robyn Coppell

Below is a recording of a ProcedureFlow webinar entitled “The Secret Ingredient to Successful Remote Training: Happiness”.

20-year training expert Sheri Kendall believes that in the workplace, real learning happens outside of the classroom.

In this on-demand webinar you’ll learn how you can design a training program that supports the emotional well-being of learners to create the best possible learning environment.

You’ll gain insight on the unignorable link between happiness and learning that’s not just better for employees, but better for business.

What you’ll also learn in this on-demand webinar is how to:

  • Motivate and inspire your team and get them excited about learning
  • Avoid critical mistakes trainers make when teaching
  • Train effectively with very limited tools and resources
  • Turn coaching sessions into learning experiences instead of a discussion of metrics

So, without further ado, here is the webinar recording. Enjoy!

Speakers

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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