The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn
Archived Content

16th March 2020

Resource: Reducing Agent Effort Checklist

procedure flow whitepaper on reducing agent effect, a checklist
Page Views
154

Written by Rachael Trickey

A checklist of 16 questions on reducing agent effort including explanations and links to articles.

White Paper written by: ProcedureFlow

Click here to download your copy of the White Paper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Read more by Rachael Trickey

See more:

ProcedureFlow

Your Next Read

Contact Centre Research
What is the Greatest Benefit of a Good Knowledge Base?

There Are Three Clear Knowledge Base Benefits

Contact Centre Research
What are the Greatest Challenges in Managing Your Knowledge Base?

Finding Information Quickly Is the Biggest Challenge

Contact Centre Research
As Part of Your Knowledge Management Strategy, Have You…?

Advisors Are a Key Part of Knowledge Creation

Contact Centre Research
On a Scale of 1 - 5, How Accurate is the Information Within Your Knowledge Base?

Knowledge Base Information Is Not as Accurate as It Could Be

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?