Contact Centres are Confident in Handling a Significant Call Volumes

According to our poll, 56% of contact centre professionals believe that their practice could cope with a big increase in inbound contacts.

In fact 25% confirmed that they were confident about doing so and a further 31% noted that they were very confident.

Poll – How Confident are you that your Contact Centre Could Cope with a Significant Increase in Call Volumes? – answers

• Very confident – 31%
• Confident – 25%
• Unsure – 12%
• Not confident – 16%
• No Chance! – 15%

Source: Call Centre Helper website reader poll    Votes: 327    Started: 4 Jun 2013