36% of Companies Share Social Media Between Departments

According to our poll, little more than a third of businesses share social media between the contact centre and marketing.

Poll – “Who Owns Social Media in your Company?” answers
Marketing – 47%
Customer service- 7%
Both – 36%
Other/ Don’t know – 10%

Source: Call Centre Helper webinar: Improving Customer Service on Social media     Sample size – 108     Date: June 2012