Voice Stress is Causing Disruption in Contact Centres

According to our poll, 49% of contact centres have been affected by the impact of voice stress on its advisors.

This means that more contact centres are influenced by voice stress than those that are not, as only 41% reported that they haven’t lost days because of it.
Poll – Have you lost days due to voice stress? – answers

Yes – 49%
No – 41%
Don’t know – 10%

Source: Call Centre Helper webinar: Make an Impact with your Voice     Sample size – 140     Date: May 2012