Most Contact Centres Respond to Customer Service Issues on Social Media

According to our poll, 61% of contact centres intervene when issues/complaints are raised on a social media platform.
Poll – Do you intervene in customer service issues on social media? – answers

Yes – 61%
No – 37%
Don’t know – 2%

Source: Call Centre Helper webinar: Improving Customer Service on Social media     Sample size – 108     Date: June 2012