Industry Professionals: Brands are Delivering Better Customer Experiences

According to our poll, 40% of contact centre professionals believe that brands are getting better at delivering the customer experience, outweighing the 23% of those who thought other wise.

The remaining 36% instead believed that brands had remained “about the same” in doing so.

Poll – As a customer, do you feel that brands are getting better or worse at delivering customer experience?- answers

40% Better customer experience
36% About the same
23% Worse customer experience

Source: Call Centre Helper webinar: Customer Experience: Making it personal     Sample size – 138     Date: February 2013