New Cloud-Based Service

Azzurri Communication Service Manager (Azzurri CSM) has been launched.

The new cloud-based service enables organisations to optimise the commercial, operational and technical performance of their Unified Communications (UC) investment.

Charged on a monthly basis, the service currently offers insight into Avaya telephony, UC and contact centre platforms. This is expected to be expanded to include Mitel and Microsoft Lync platforms over the coming months.

Benefits include:

• Understand what you’ve got in your Unified Communications (UC) estate, what you’ve paid for and whether it is fully utilised.
• Ensure the organisation’s communications are delivering the correct service levels and quality to its users on each call, with automated fault detection and resolution backed by extensive historical data.

The cloud-based service can be deployed and fully functional within 24 hours, enabling organisations to identify both issues and opportunities.

The service can be taken as a cloud-based tool or as part of an Azzurri managed service, which ensures customers not only receive the insight, but that Azzurri proactively helps customers to interpret and act upon it too.

“The Azzurri CSM service will help companies to make sure they’re getting the most from their investments in communications,” said Rufus Grig, CTO at Azzurri. “This will make managing communications systems for large organisations simpler and cheaper – delivering cost savings and ensuring systems perform better.”

For more information about Azzurri, visit their website.