Government Minister visits Energy Advice Call Centre

The UK Government Minister for Climate Change, Greg Barker MP, applauded agents working on the national Energy Saving Advice Line during a visit to the HGS contact centre in West London.  

The Help Line has been operated by HGS UK, a global business process outsourcing service provider, since January this year on behalf of the UK Government’s Department of Climate Change.  It handles around 800 calls a day from UK householders seeking advice on how to save energy in the home.

Mr Barker, who spent the morning with the team and even took his turn on the phone listening to and answering calls, said: “This is a resourceful, highly skilled and friendly group of people doing everything they can to help consumers save money on their energy bills while contributing to a serious reduction in the UK’s carbon footprint.  It’s been a pleasure to witness their energy, knowledge and enthusiasm.”

Mr Barker was joined on his visit by Mary Macleod, MP for Brentford and Isleworth.   The HGS contact centre, which employs over 600 people, is located in her constituency. “We are very lucky to have HGS located in Chiswick, providing high quality employment for over 15 years,” said Ms Macleod.  “By recently securing government contracts with the Department of Business, Innovation & Skills as well as the Department of Energy & Climate Change, it is obviously going from strength to strength.”