Entries now open for the North East Contact Centre Awards 2012

The popular North East Contact Centre Awards will be held for the 10th time later this year to celebrate the success of one of the region’s biggest and most successful industries.

Entries for the awards, which are again being organised by Tyne and Wear Development Company, are now open, with the region’s 160 plus contact centres competing for a total of 10 titles.

Contact centres have until Friday September 14th to complete their award applications but can receive an early helping hand with the process at one of two workshops hosted by the event organisers.

These take place at the Evolve Centre at Rainton Bridge on Wednesday July 4 and at The Village Hotel, Silverlink, on Thursday July 5. Both events will run from 8.30 until 11.30 and provide tips on compiling an entry and the information the judges are looking for from entrants.

Categories for this year’s awards include Contact Centre of the Year 2012 – with separate prizes for those centres with less than and more than 250 seats – as well as a mix of other team and individual prizes, including:

• Contact Centre Advisor of the Year
• Contact Centre Customer Hero
• Best New Talent
• Inspirational Leader
• Contact Centre Dream Team
• Contact Centre Team of the Year
• Outstanding People Development Programme
• Innovative Use of Technology

Paul Buie from Tyne and Wear Development Company said: “The North East contact centre industry has developed significantly over the last ten years and the same is true of the contact centre awards, which have played an important role in promoting and developing the sector.

“We’re delighted to be hosting the 10th edition of the event which will again celebrate the unique skills and contributions of professionals working in a sector that is one of the most successful in the region.

“North East contact centres are increasingly respected around the world for their skills, technology and sophistication.”