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1st October 2019
40% of consumers have abandoned a company for one of their competitors due to sub-par customer service.
Organizations should, therefore, be focusing on how to get better at assuring quality customer service.
This eBook explores the process of evolving from one stage of QA effectiveness to the next. It provides actionable insights to help understand call centre quality assurance.
eBook written by: Scorebuddy
Click here to download your copy of the eBook.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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