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17th November 2015
This eBook identifies the behaviours and technology focus demonstrated by today’s leading customer service contact centres.
It also draws on the findings of judges from the CCMA’s UK National Contact Centre Awards to highlight those areas that distinguish award-winning performance.
White Paper written by: Sabio
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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