CX and AI Strategy Event 2025

Date: Wed 15th October 2025 | 09:30 – 13:00

Location: Royal Armouries, Leeds

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With 82% of customers believing that a company’s service defines its overall quality, meeting rising expectations is more critical than ever. To stay competitive, organisations must deliver exceptional experiences at every touchpoint.

Join Genesys in person to explore how leading organisations are transforming their contact centres to stay ahead. Discover how the right technology and tools can empower your agents, streamline operations, and deliver standout customer experiences.

Why you should attend:

• Reimagining your CX strategy: Learn the latest CX and AI trends sweeping the market to keep you ahead of the curve (and your competition).
• Hear from Genesys customers, Scottish Widows and West Lindsey District Council, about their experiences of driving CX improvement and AI enhancements within the Genesys platform.
• See live demos of cutting edge CX and CRM tech from Genesys and Microsoft: Explore solutions tailored to your needs, whether you have a large or small contact centre.
• Find out how positive agent experiences (EX) result in a supercharged CX.