Cloud technology helps call centre charity

Ultra Communications has announced its support for The Volunteer Call Centre.

The Volunteer Call Centre (VCC) has been set up to enable people with travel difficulties, disabilities or lack of skills to get fully trained in customer service. The charity will offer them the opportunity to learn invaluable skills through volunteering and working from home, and aims to work with many charities by offering them outsourced contact centre services at reduced costs.

“Our model means that we are up to 70% less expensive than traditional UK or off-shore outsource companies,” said Jade Smith, Operations Manager at VCC. “Uniquely offering UK-based people access to employment opportunities that they may not have traditionally been considered for.”

“We’ve chosen Ultra’s solutions because the company actually operates as a technology partner, rather than just another service provider,” continued Jade, who already uses the company’s Cloud technology solutions for a number of her other businesses.

Ultra is in full support of the VCC’s strong ethical and business objectives, and has agreed to become one of four sponsors for the company by donating funds and support to assist with their set-up and development.

“We are delighted that The Volunteer Call Centre has chosen Ultra’s services,” said Robert Bates, Commercial Director at Ultra. “We are able to offer the VCC a Cloud solution that enables advisors to work from home should they need, which is the only option for many of the employees. This will allow the VCC to employ people who can’t get into the office.”