Case Study: Heritage Health Increase Customer Transfers

Heritage Health have increased their customer “Transfers” with help from Rostrvm Solutions.

The private medical insurance broker have generated around a 60% increase in customer “Transfers” since using the poweredbyrostrvm cloud contact centre service.

The solution

The cloud contact centre service supports outbound campaigns and routes incoming traffic to the best-skilled team member to deal with each enquiry. It also delivers contact centre operational data, combined with business performance statistics.

• Inbound contact management with skills-based routing and queue functionality
• Automated dialling supporting structured, outbound campaigns with inbound blending
• Agent support on the desktop, with scripting tools and process flow management
• Call recording and retrieval
• Management information and analysis tools

The benefits

“With poweredbyrostrvm we’ve managed to increase our telemarketing performance, without using more staff or data, and this is expected to rise still further,” said Emerson Peacey, Managing Director at Heritage Health. “Having a cloud-based solution makes commercial sense for us as it allows us to scale up or down depending on requirements and we don’t have to take on additional staff or invest in hardware on site.”

For more information about Rostrvm Solutions, visit their website.