Genesys and Mitel Announce a Global Strategic Partnership

Staysure Chooses NiCE For European Expansion

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

The Ultimate Guide to Data Mining

Synthflow and 8×8 Announce New Partnership

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

Thoma Bravo Unites Verint and Calabrio Into One CX Platform

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

Zoom to Acquire Bonsai to Expand Small Business Capabilities

Content Guru Scores 100% Recommendation in Gartner Report

Genesys Launches Advanced Agentic AI at Xperience 2025

Route 101 and NiCE Win Major DWP Contract

Zendesk Unveils an Array of New Solutions to Revolutionise CX

Five9 Delivers 212% ROI, Says Forrester Study

ElevenLabs and Deloitte Announce a Strategic Partnership

NiCE Unveils New Cognigy AI Capabilities at Nexus

Salesforce Launches Agentforce to Power Service Field AI

Vonage and C3 AI Partner to Launch Field Services AI

Calabrio Unveils All-in-One Webex Compliance Solution

Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

Salesforce Launches Agentforce Contact Center Platform

Five9 Reveals Winners of 2025 Global Partner Awards