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Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

If you are looking for more information to improve your Customer Service Strategy read our selection of articles on Service Strategy

Recent Articles Most Viewed Articles
Debunking the Customer Effort Score

Debunking the Customer Effort Score

Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

Top Customer Service Strategies – No. 2 Happy Staff =…

Top Customer Service Strategies – No.1 Recruit and Train the Right People

Top Customer Service Strategies – No.1 Recruit and…

7 ways to simplify how our customers deal with us

7 ways to simplify how our customers deal with us

First recognise the internal customer

First recognise the internal customer

5 Strategies for Improving your NPS Score

5 Strategies for Improving your NPS Score

Customer service – the disconnect between spin and reality

Customer service – the disconnect between spin and reality

Strategies for developing and retaining talent in the contact centre

Strategies for developing and retaining talent in the…

When is the Best Time to Make an Outbound Call?

When is the Best Time to Make an Outbound Call?

The A-Z of customer service

The A-Z of customer service

Customers are prepared to pay more for good service – a history lesson

Customers are prepared to pay more for good service – a…

How to manage a successful offshore contact centre

How to manage a successful offshore contact centre

How communication styles affect assertiveness

How communication styles affect assertiveness

Turning Complaining Customers into Fans

Turning Complaining Customers into Fans

What is the best voice to use for on-hold messages?

What is the best voice to use for on-hold messages?

C is for Customer

C is for Customer

Time to drop the automated phone systems?

Time to drop the automated phone systems?

What are the Best Opening Hours for a Call Centre?

What are the Best Opening Hours for a Call Centre?

The top ten workforce motivators

The top ten workforce motivators

Ten more customer service questions

Ten more customer service questions

How You Can Drive up Net Promoter Scores

How You Can Drive up Net Promoter Scores

The top 10 questions in customer service

The top 10 questions in customer service

Good customer service is cheaper than bad

Good customer service is cheaper than bad

Temporary vs Permanent Staff – Which is More Productive?

Temporary vs Permanent Staff – Which is More Productive?

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