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Looks at the strategic side of planning a contact centre for customer service, customer care or sales.
If you are looking for more information to improve your Customer Service Strategy read our selection of articles on Service Strategy
Debunking the Customer Effort Score
Top Customer Service Strategies – No. 2 Happy Staff =…
Top Customer Service Strategies – No.1 Recruit and…
7 ways to simplify how our customers deal with us
First recognise the internal customer
5 Strategies for Improving your NPS Score
Customer service – the disconnect between spin and reality
Strategies for developing and retaining talent in the…
When is the Best Time to Make an Outbound Call?
The A-Z of customer service
Customers are prepared to pay more for good service – a…
How to manage a successful offshore contact centre
How communication styles affect assertiveness
Turning Complaining Customers into Fans
What is the best voice to use for on-hold messages?
C is for Customer
Time to drop the automated phone systems?
What are the Best Opening Hours for a Call Centre?
The top ten workforce motivators
Ten more customer service questions
How You Can Drive up Net Promoter Scores
The top 10 questions in customer service
Good customer service is cheaper than bad
Temporary vs Permanent Staff – Which is More Productive?
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