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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: How Poly Enabled Success in Their Virtual Contact Centre

Case Study: How Poly Enabled Success in Their Virtual…

VCC Live 7.0 Released With a Brand New, Modern Interface

VCC Live 7.0 Released With a Brand New, Modern Interface

Ethiopian Airlines Personalize Passenger Experiences

Ethiopian Airlines Personalize Passenger Experiences

Slater and Gordon Deploys New Communications Platform

Slater and Gordon Deploys New Communications Platform

Take Part in the New Continue & Begin Online Coaching Course

Take Part in the New Continue & Begin Online…

H&M Adds a Virtual Assistant and Live Chat to Its Contact Centre

H&M Adds a Virtual Assistant and Live Chat to Its…

Five9 Win a Customer Experience Innovation Award

Five9 Win a Customer Experience Innovation Award

Alfa-Bank Bolsters Its Contact Centre Security

Alfa-Bank Bolsters Its Contact Centre Security

New Survey Reveals Changing Consumer Behaviours in the COVID Era

New Survey Reveals Changing Consumer Behaviours in the…

RingCentral Rooms for Poly Is Now Available

RingCentral Rooms for Poly Is Now Available

Business Systems Awarded a Place in the G-Cloud 12 Framework

Business Systems Awarded a Place in the G-Cloud 12…

Clarabridge Announces Integration with Microsoft

Clarabridge Announces Integration with Microsoft

Call Centre Helper Wins Major Publishing Award

Call Centre Helper Wins Major Publishing Award

NICE to Showcase New Customer and Employee Experience Strategies

NICE to Showcase New Customer and Employee Experience…

NICE inContact Announces CXone Fall Release

NICE inContact Announces CXone Fall Release

NICE Recognized as a Robotic Process Automation Leader

NICE Recognized as a Robotic Process Automation Leader

Jabra Creates a New Virtual Meeting Room Bundle

Jabra Creates a New Virtual Meeting Room Bundle

Case Study: Akixi Supports Gamma During Remote Working Shift

Case Study: Akixi Supports Gamma During Remote Working…

Travel Agent Implements New Cloud Contact Centre Solution

Travel Agent Implements New Cloud Contact Centre Solution

Natterbox Links Voice Component of Microsoft Teams to Salesforce

Natterbox Links Voice Component of Microsoft Teams to…

Jacada Recognized for Robotic Process Automation

Jacada Recognized for Robotic Process Automation

Natterbox Awarded Cloud Telephony Product of the Year

Natterbox Awarded Cloud Telephony Product of the Year

Calabrio Announce the Finalists of Their Analytics Award

Calabrio Announce the Finalists of Their Analytics Award

Sabio Group Acquires Anana

Sabio Group Acquires Anana

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