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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
VCC Live Launch Their New Contact Centre Academy
Calabrio Receive Plaudits for Their Workforce…
Voci Technologies Host a Speech Analytics Webinar
Playvox Acquires Agyle Time
NICE Introduces New Microsoft Teams Integration to CXone
Talkdesk Releases Solutions for the “New…
Verint Aims to Help Small Businesses With Workforce…
VCC Live Shortlisted for Best Predictive Dialler Award
Liverpool City Council Kickstarts Digital Transformation
Five9 Wins Innovation Awards
Case Study: Contact Centre Reduces Training Time by 50%
Case Study: Medavie Blue Cross Decrease Call Escalations…
Nuance Debuts ‘Digital Front Door’ for…
Talkdesk Collaborates With AWS Contact Center Intelligence
Case Study: NB Power Improve and Speed-Up Their…
Sabio Partners With the CCMA
NICE Wins WFM Award
Case Study: Contact Centre Reduces Average Handle Time…
Business Systems Announces Investment by August Equity
Vonage Partners With QU-in
Case Study: RFP Reducing Contact Centre Training Time by…
Calabrio ONE Now Available Via Twilio Flex Ecosystem
Spearline Releases the Latest Edition of Its Magazine
NICE Powers Acceleration of COVID-19 Vaccine Global…
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