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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Report Reveals Challenges With Employee Turnover
Empowering People – An Interview
Case Study: Company Reduces Employee Stress
Centrical Releases AI Microlearning Powered by ChatGPT
NICE Launches Spring 2023 CXone Release
Research Explores Consumer Perceptions of Conversational…
Scorebuddy Named a Leader in Quality Assurance
Case Study: Payoneer Creates a Culture of Learning
NICE Announces Enlighten Actions
EvaluAgent Integrates ChatGPT in Industry First Milestone
Cyara Acquires Spearline
Agents Empowered With More Fluid Experiences
Case Study: Comdata’s Consistent Process Drives…
Zoom Contact Center Powers Up with Calabrio
Jabra Expands the Evolve2 Range
Case Study: CX and Digital Transformation Within the…
Case Study: Sykes Speeds Up Onboarding
Five9 Expands Partnership with Invoca
Finalists Announced for Contact Centre Awards
Introducing SmartScore Powered by ChatGPT
What Are You Doing for Red Nose Day?
CX Translate Opens the Door to International Understanding
Case Study: Webhelp Improves Engagement, Learning &…
NICE Surpasses Milestone of 1 Million Agents on CXone
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Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
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