White Paper: Self-service – Maximise Business Results by Helping Customers Help Themselves
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A new report by The Aberdeen Group highlights how best-in-class firms design strategies that maximise returns from self-service programmes.
Verint helps organisations implement effective self-service solutions by creating differentiated, personalised and integrated customer experiences.
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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