Intelecom Sponsors Calculator

Intelecom are now sponsoring the free Erlang Calculator created by Call Centre Helper.

By entering your call volume and the service level that you would like to achieve, the calculator then looks at the agent capacity you would need to achieve the service level.

“I am a big fan, as the organisation I work for does not have a workforce management suite with which to model call stats and staffing,” said one user. “I have used your tool for years to produce the staffing requirements (or other values) for cut and paste into Excel or Access tools.”