The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
14th December 2014
This whitepaper aims to explain the current and changing situation in customer service, and will offer guidance on the best omni-channel strategy for your business. Basically, how to harness omni-channel to reduce cost, increase sales and increase customer satisfaction.
White paper: Written by NewVoiceMedia
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
Read more by Megan Jones
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
