Hostcomm invests in increased capacity

Hostcomm has increased capacity across its network by investing in an additional VoIP softswitch.

The softswitch will increase capacity by 1,000 lines and create an additional fail-safe, guaranteeing service continuity for its customers.

This continued investment in the VoIP infrastructure further enhances the company’s mesh design network, where individual data centres work together to maintain service standards.

A VoIP softswitch works as an aggregation point for carrier lines, bringing them together in a single fixed location. From here, the softswitch can load balance call traffic effectively, routing calls through carriers evenly. This helps to increase capacity, providing businesses with the scalable lines.

In addition, a softswitch can provide automatic failover in the event of a carrier problem. Rather than experiencing prolonged downtime, call traffic is routed to another carrier until the problem is resolved.

This recent investment in infrastructure marks the continuation of Hostcomm’s commitment to supporting its business VoIP service with a network that can cope with growing demand. As VoIP technology has reached maturity, more and more call centres and contact centres are moving towards an IP-based model where lines are available on-demand and services are more scalable.

“Dialler servers put a great deal of stress on server hardware and databases due to the volume of calls and data generated,” said Chris Key, Director at Hostcomm. “We ensure our network infrastructure is ready to meet the unique demands of dialler stress, maintaining service standards for businesses.”