Stranger danger

Page Views

Written by Jonty Pearce

I play it safe

On Thursday I spent all day in my boss’s team meeting.  I am a lucky man, I work with people I like

  • We see the world the same way
  • We laugh at the same jokes
  • We bitch about the same people (admit it, you do too)
  • We moan about the same problems

It was a good day…  wasn’t it?

Have you noticed that we sit with our friends, stay in our teams and only ever mix with people in the same industry.  Everybody else is a stranger.  Strangers are not to be trusted.  We tell our children all about stranger danger.

Strangers are to be avoided at all costs

After all, what do they know, how could they possibly help us?

Does your organisation have a moratorium on clever people?

Is your business the only one that has problems with customer complaints, or capacity management or staff turnover?

What could you learn from an operations manager at Schiphol Airport, or an analysis at HSBC, or the man who schedules the trains for Network Rail or the process guy at the Department for Education?

I bet their problems are not that different from yours, but they will have some very different solutions to them, solutions that might make you sit back and think.

You (and I) need to get out more

And make some connections:

  • Search LinkedIn
  • Google is our friend
  • Visit the other big employers in our towns
  • Have coffee with somebody new
  • Find the world expert in our problem and drop them a line

Talking to strangers is hard

But it might make us think, we might even learn something.

Though it is probably best to avoid the bitching, at least until we get to know them.

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

Read more by Jonty Pearce