CallMiner showcases the value of speech analytics

Findings from CallMiner’s fifth annual Customer Advisory Board meeting will be discussed in a webinar on 21st November.

The meeting included scheduled presentations from customers and informal breakout discussions, as well as advanced user training sessions.

Senior quality, customer care, and contact center staff from Sandals, State Collections, Santander-SCUSA, AMCOL, Bluegreen, EOS CCA, Higher Ed Growth, Nautilus, and others gathered to share their experiences with CallMiner’s speech analytics software Eureka and explore the value and ROI the software has brought to their companies.

“Great customers and partners are a primary reason why the company is growing so quickly,” said Jeff Gallino, Chief Technology Officer and Customer Advisory Board Member Chairman, CallMiner. “Their continued innovative use of the product and the amazing returns they see inspire the rest of us towards greatness.”

The findings from the event will be discussed at a webinar on Thursday 21st November at 6pm GMT (1pm EDT).

Click here to register for the webinar.

Tracy Dudek, Vice President of Operations at State Collection Service Inc., will be providing an in-depth look at how her team implemented speech analytics, established relevant performance metrics and scorecards, and delivered clear and measurable results to supervisors and call center staff.

In addition, she will be sharing the keys to promoting first-call resolution, increasing collector performance, and reducing complaints and fines. Jason Napierski, Product Marketing Manager at CallMiner, will also be speaking on the webinar.