Winners of Call Centre Management Association Awards 2013

Attended by over 450 industry professionals the 2013 UK National Call Centre Awards took place on 18th April in Manchester.

The winners are:

Call Centre Manager of the Year (over 100 seats)

Dawn Redman from Hermes-Europe

Call Centre Manager of the Year (under 100 seats)

Russell Wilson from Chaucer Direct

Emergency Control Room Manager of the Year

Patricia Lincoln from the Metropolitan Police

E-business Manager of the Year

Darran Crook from Dyson

Team Manager of the Year

Phillip Hargreaves from BT

Support Manager of the Year

Yvonne McKenzie from Scottish Power

Learning Champion

Simon Wilson from Royal Sun Alliance

Back Office Manager of the Year

Lee Edwards from Capita

Team of the Year

Tesco Bank (General Insurance Team)

Emergency Control Room Team of the Year

South Wales Police

“Congratulations to all of our winners, who are ambassadors for our industry and helping to raise the standards of call centre management across the UK.” Ann-Marie Stagg, Chair of the CCMA.