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10th April 2013
Join Forum Events for the first annual Call Centre Conference. This one-day educational programme will be running alongside the Call Centre & Customer Services Summit and take place on Tuesday 23rd April 2013.
Supported and Chaired by the Call Centre Management Association, the conference promises to be a source of knowledge and information for all Call Centre professionals. Chaired by Anne-Marie Stagg, Chairperson of the CCMA, the programme of CPD Certified educational seminars will be hosted by carefully selected industry experts, providing delegates with the most up-to-date information and developing industry trends.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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