Government council partnership selects replacement CRM system

Staffordshire Connects, a partnership of local government councils in the United Kingdom, has chosen KANA’s Lagan Enterprise CRM software.

Eight councils are participating in the Staffordshire Connects partnership. They sought a replacement CRM system that would improve efficiency and productivity for a full range of public services – from adult social care and health, to parking and public works. Following the procurement process, KANA was awarded a multi-year contract for its Lagan Enterprise CRM software.

The CRM solution will be delivered as a hosted managed service via the Cloud, offering high levels of information security.  It will support the partnership’s unique operating model of both shared and segregated data, processes and services.

“We are pleased that Staffordshire Connects will benefit from such a modern and market-leading CRM offering that can be easily configured to support both collaborative and individual council working,” said Steve Sankey, project sponsor, Staffordshire Connects.

“The Lagan hosted model ensures that we can focus our efforts on service delivery as opposed to managing IT and data centre issues in an extremely cost-effective manner. We anticipate the Lagan Enterprise CRM system will dramatically improve the productivity and cost effectiveness of public service delivery to the one million residents that Staffordshire Connects supports.”

“In this time of austerity, it is critical that government pools its resources to enable the delivery of the kinds of services expected by today’s digital customer,” said David Moody, head of worldwide product strategy for KANA Public Sector.

“We’re excited to be working with Staffordshire Connects, an organization that has demonstrated its ability to work in partnership to deliver better services, while bringing the cost of service delivery down.”