Talking Tayside Awards 2012 – The Winners

Representatives of the local contact centre industry were in celebratory mood at the Talking Tayside Awards 2012, held at Dundee’s West Park Centre.

“The Talking Tayside Awards are a wonderful way to celebrate the achievements of local contact centres and to recognise the excellent service being provided by so many of those involved in this successful industry sector,” said Susan Sidey, chair of Talking Tayside, the private/public partnership established by Dundee City Council to develop and promote Tayside’s contact centre industry.

The winners were chosen by a panel of expert judges, including Jim Mason of Scottish Development International (SDI). “It’s several years since I was involved in selecting the winners of these awards and, judging by the finalists I met this year, the already high standards of Tayside’s contact centres have been further enhanced,” said Jim.

“It’s very clear that everyone involved in Tayside’s contact centres takes great pride in what they do. The award winners are the crème de la crème of the local contact centre industry and are well-deserving of their accolades.”

The winners of the Talking Tayside Awards 2012 are:

Contact Centre of the Year:

SSE

Contact Centre Agent of the Year:

Harry Adams, SSE

Best Newcomer Agent of the Year:

Jill Nicoll, Jobcentre Plus

Contact Centre Team Leader / Manager of the Year:

Kim Brady, Jobcentre Plus

Operations Manager of the Year:

Graeme Stewart, Jobcentre Plus

Support Professional of the Year:

Lesley Buchan, Aviva

Team of the Year Award:

Command 21, Jobcentre Plus

Contact Centre Community Award:

BT

Best Contact Centre Training Award:

Dundee College

Best Company Culture Award:

Jobcentre Plus

Jenny Breckenridge of SSE, which has over 1,000 employees at its Perth contact centre, revealed that SSE was delighted to be named Talking Tayside’s Contact Centre of the Year 2012. “We pride ourselves on treating employees like family, and it’s this team working ethic that has led to our success,” said Jenny.

“For Talking Tayside, teamwork is also very important – bringing companies together and sharing best practice will have a positive effect on Tayside’s economy.”