Akixi Wins Best Analytics Platform Award

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Written by Robyn Coppell

Akixi has been announced the winner of the Best Analytics Platform in the UC Awards 2020.

The awards ceremony, hosted by Rob Scott of UC Today, was held as a virtual event broadcast online.

The Akixi team came together on Microsoft Teams to collectively watch the results being announced, and to find out whether we had retained our winner’s crown from the previous year.

Rob Scott explains why Akixi’s cloud-based call reporting and analytics solutions won the Best Analytics Platform this year.

He says: “2019 was a transformative year for the company. They delivered a new redesign of their user interface and also launched Akixi 3000, a new omnichannel offering for the market, whilst reporting fantastic growth in revenues.”

A headshot of Hilary King

Hilary King

Head of Marketing at Akixi, Hilary King, commented: “We are absolutely thrilled to receive this award for the second year running.”

“The past 12 months have seen many changes at Akixi – not only with the major product enhancements and new features, but also in terms of team growth and new internal process strategies.”

“For us as a team, it is fantastic to know that all our hard work and commitment has been acknowledged by such an esteemed panel of judges from within the industry.”

This news story has been re-published by kind permission of Akixi– View the original post

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Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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