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Hilary King

Hilary King, Marketing Campaign Manager, Xtravirt

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Akixi Launches Integration With Webex Calling

Akixi Launches Integration With Webex Calling

Top Challenges Faced by the Telecoms Industry in 2021

Top Challenges Faced by the Telecoms Industry in 2021

Akixi Wins Best Analytics Platform Award

Akixi Wins Best Analytics Platform Award

Top Challenges Faced by the Telecoms Industry in 2020

Top Challenges Faced by the Telecoms Industry in 2020

A Guide to Call Centre Reports – with Examples

A Guide to Call Centre Reports – with Examples

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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