The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
29th July 2019
This white paper provides a brief overview of how the NICE Workforce Management System solves the challenge of understanding the adjustments needed to reduce ErlangC requirements when skill-based routing is used in a contact centre.
White paper written by: NICE
Click here to download your copy of the White Paper.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
