Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How to Be World Class at Customer Service

Published On: 6th Aug 2026 08:00

Our 200th Webinar – bumper edition

We all know that good customer service can have a positive impact on our customers. But what does it take to be World Class?

In this, our 200th webinar we look at how to create a World Class Customer Service organisation.

This is a bumper edition with four guest speakers and with a longer 90-minute format.

Topics Discussed

What does World Class Customer Service look like?
How much does it cost? What is the return on Investment?
Building a World Class Culture
The importance of Leadership from the top
Empowering employees and Employee Engagement
Turning Customers into Fans
Mistakes to Avoid
The role of technology
Top tips and Questions from the audience

Panellists

Peter Massey

Budd

Jo Hale

Customer Services Expert

Martin Hill-Wilson

Brainfood Extra

Mike Murphy

Genesys

Jonty Pearce

Call Centre Helper

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