Recorded Webinar: How to Be World Class at Customer Service

Our 200th Webinar – bumper edition

We all know that good customer service can have a positive impact on our customers. But what does it take to be World Class?

In this, our 200th webinar we look at how to create a World Class Customer Service organisation.

This is a bumper edition with four guest speakers and with a longer 90-minute format.

Topics Discussed

• What does World Class Customer Service look like?
• How much does it cost? What is the return on Investment?
• Building a World Class Culture
• The importance of Leadership from the top
• Empowering employees and Employee Engagement
• Turning Customers into Fans
• Mistakes to Avoid
• The role of technology
• Top tips and Questions from the audience

Panellists