What’s on your wallboard?

Page Views

Written by Jonty Pearce

What do you have showing on your wallboard? Why not grab your camera phone and send us in a picture? 

We thought that it would be a good idea to show what you have on your wallboards or plasma screens right now.

Don’t worry if the picture quality is not too great.  Our designers can airbrush the photos to make them look nice.

An image of a wallboard with statistics for key metrics

Please Bookmark this page, and we will update it as we receive more pictures.

The picture shown above is the wallboard that Symon Communications had on display at Call Centre Expo.  Here is another one from our Expo shots.

Call Centre Wallboard at Call Centre Expo


Carl Adkins of Infinity CCS has provided a screenshot of one of their wallboards from a few years ago. It was for a team competition.  The winning team was the first team to reach the top of the mountain.

Team Competition


David Brown of Agent00 Ltd has sent in details of their wallboard that launched in the UK in January.  Feedback has suggested that agents are more motivated knowing precisely how they are doind and how they are being rewarded for it.The board also allows agents to select their own images so it is easier to track their performance on the league tables.

Agent00 Wallboard

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

Read more by Jonty Pearce