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12th May 2022
WaH stands for work at home. It is popular for both contact centres and BPO as a way of increasing flexibility.
The trend increased dramatically during the Coronavirus pandemic.
It is well-suited to split shifts where staff can work during both the morning and afternoon peak periods with a long gap over the lunchtime period. This is often impractical if you have to drive to the office twice a day.
A number of call centres and BPOs employ hybrid working where staff spend three days WaH and two days in the office.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
