The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
Published On: 6th Aug 2026 17:20
Can anyone please inform me the meaning of Throughput in WFM?
Question asked by Deepak
Not come across this term before but i am pretty certain that it is the Contact Volume per Hour/ Day.
e.g. 2500 Calls per Hour.
With thanks to Jonty
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
