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12th August 2022
Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers.
It can also be used to guide a customer towards a desired outcome. For example, upselling a customer to a premium-rate contract instead of a standard-rate one.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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