Expert Insights

What Is Conversational AI?

Published On: 6th Aug 2026 07:05

Conversational AI refers to technologies that can understand both speech and text inputs and correctly respond in a natural, human-like manner.

This technology uses machine learning (ML) and natural language processing (NLP), but the key to conversational AI is its use of natural language understanding (NLU) as a core feature.

This enables it to imitate human interactions, and create natural conversational flows on both voice and digital channels.

Contributed by: Talkdesk

Reviewed by: Rachael Trickey

What Is Conversational AI?

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