Recorded Call Centre and Customer Experience Webinars

Webinar Recording: Unlocking the Latest WFM Secrets

Published On: 6th Aug 2026 12:22

This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management.

Agenda

Introductions – Megan Jones, Call Centre Helper
Vosy Gordon, Director, ModusRP

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Andrea Matsuda, Senior Product Marketing Manager at NICE Ltd

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Topics Discussed

How today’s blended digital offices create new WFM challenges
How traditional WFM silos are holding your teams back
What best practice really looks like in 2023
How to unlock the latest WFM secrets
How NICE WFM True to Interval can make a difference
Winning tip – “tell a story with your analytics = don’t just share the numbers – show the impacts” thanks to Deborah

Original Webinar date: 22nd June 2023

Webinar Recording: Unlocking the Latest WFM Secrets

Agenda

Topics Discussed

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