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Vatsana Gordon

Vatsana (Vosy) Gordon is a Resource Planning pro with a passion for efficiency and engagement, taking the headache out of planning your workforce.

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3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

Top Tips for Workforce Management (WFM)

Top Tips for Workforce Management (WFM)

Finding the Right Balance in Workforce Flexibility

Finding the Right Balance in Workforce Flexibility

Workforce Planning: 20 Fundamental Rules

Workforce Planning: 20 Fundamental Rules

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports