The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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18th January 2019
Quality Scorecards are used in a lot of contact centres, but they often fail to emulate best practice, ending up in a box ticking exercise.
In this webinar we look at the best ways to design a quality scorecard, so that you can change behaviours to improve the customer experience.
This webinar was brought to you by Call Centre Helper and is sponsored by EvaluAgent
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
