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The Secrets to Scheduling Multi-Skilled Agents

The Secrets to Scheduling Multi-Skilled Agents

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

Omni-Data + Omni-Channel: The Magic Formula for Superior CX

Omni-Data + Omni-Channel: The Magic Formula for Superior…

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Content Guru Secures Six Industry Award Nominations

Content Guru Secures Six Industry Award Nominations

The Customer Data Platform – Introducing the Future of CX

The Customer Data Platform – Introducing the…

Where Do WFM Systems Have the Biggest Impact?

Where Do WFM Systems Have the Biggest Impact?

10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

What Could an Agentic AI-Powered Future Look Like?

What Could an Agentic AI-Powered Future Look Like?

How to Maintain High Quality on Self-Service Channels

How to Maintain High Quality on Self-Service Channels

To Achieve AI Success, You Need to Demonstrate Strong AI ROI

To Achieve AI Success, You Need to Demonstrate Strong AI…

Content Guru and Together Win Top AI Project Award

Content Guru and Together Win Top AI Project Award

Have Wallboards Had Their Day?

Have Wallboards Had Their Day?

Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru

Case Study: DVLA Achieves 30% Self-Service Rate With…

What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Case Study: Serco Transforms Job Coaching With Content Guru

Case Study: Serco Transforms Job Coaching With Content…

Content Guru Scores 100% Recommendation in Gartner Report

Content Guru Scores 100% Recommendation in Gartner Report

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

77% Report Cost Savings From AI in CX

77% Report Cost Savings From AI in CX

What Not to Miss at Customer Contact Week Las Vegas 2025

What Not to Miss at Customer Contact Week Las Vegas 2025

AI Lets Humans Do What Humans Do Best

AI Lets Humans Do What Humans Do Best

The Future of CX Lies in ‘Human-Centered AI’

The Future of CX Lies in ‘Human-Centered AI’

Content Guru’s Global AI Vision Takes Centre Stage

Content Guru’s Global AI Vision Takes Centre Stage

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise