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Voice of the Customer

Explore our range of resources on capturing and acting on the voice of the customer (VoC) in contact centres to improve service quality and satisfaction.

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What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

What’s the Best Way to Reward Customers for Their Feedback?

What’s the Best Way to Reward Customers for Their…

Using Customer Feedback to Improve Agent Performance

Using Customer Feedback to Improve Agent Performance

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Want Your Frontline Staff to Share More Customer…

Top Tips to Overhaul Your CX Programme

Top Tips to Overhaul Your CX Programme

Top CX Methods

Top CX Methods

15 Ways Contact Centre Technology Can Help Address Inefficiencies

15 Ways Contact Centre Technology Can Help Address…

An Introduction to… Post-Call Surveys

An Introduction to… Post-Call Surveys

How to Improve Your Customer Journey Mapping

How to Improve Your Customer Journey Mapping

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Top Stories

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports