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Viki Patten

Victoria Patten, Senior Marketing Executive at Evaluagent

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The Future of Customer Service: Top Contact Centre Automation Trends

The Future of Customer Service: Top Contact Centre…

How to Choose a Contact Centre QA Platform

How to Choose a Contact Centre QA Platform

How to Find the Best Contact Centre QA Software

How to Find the Best Contact Centre QA Software

Benefits and Key Features to Look for in Contact Centre QA Software

Benefits and Key Features to Look for in Contact Centre…

How QA Software Can Help Solve Your Contact Centre’s Key Challenges

How QA Software Can Help Solve Your Contact…

5 Considerations When Choosing a Tech Stack for Your Contact Centre

5 Considerations When Choosing a Tech Stack for Your…

AI in the Contact Centre: 4 Things You Need Before You Launch

AI in the Contact Centre: 4 Things You Need Before You…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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